12/4/2023 0 Comments Nomachine vs teamviewerLogMeIn Rescue provides four different connection methods (6-digit PIN code, emailed link, a direct link to applet download, or SMS message) giving you the flexibility to choose the most efficient way to start a support session. It sounds like you have valuable customer relationships you’d like to continue supporting and Rescue has the ability to create channels that do not expire to allow you the ability to provide quick and ongoing services to those customers. Rescue allows for the ability to document session history and notes to track information for future sessions. Apart from Linux support, Rescue seems to offer many of the features Opens a new window you’re after including support for Mac and Windows. If you’re looking for a remote support and access solution that keeps security at the forefront without requiring pre-installed software, Rescue could be a great option for you. Thank you so much we really appreciate it! Very grateful for all the LogMeIn mentions. Splashtop, from what i remember, did work pretty good with multiple monitors and had a bunch of common feature you find in remote desktop apps like TV and ConnectWise. Thinking about it most of these features were the Datto RMM side. Datto RMM also had a library of pre created scripts/tools you could download and implement with just a few clicks. Or if you are programming friendly you could write your own scripts to do almost anything remotely you could do locally. You could even automate a huge amount of process like disk cleanups and software installs. When paired with Datto RMM it provided everything at a glance from the agent from disk usage to software license keys. VERY powerful and it had a TON of features. I have used it when I worked for a Datto reseller and combined it with Datto RMM. It allows you to organize your endpoints with custom scripts so you get the look/feel of your clients the way you want it. I have a single tech with unlimited endpoints. Agent has zero impact on a current system as well. You just send them to your webpage and give them a code to let you connect. It has the option to have an agent to connect with or setup the portal to have clients connect with a one time code for support so you do not have to have hundreds of clients you never connect to on a regular basses. In a pinch i can use it on my iPhone or iPad to remote in to do work. I use it for Windows and Linux and it is very smooth. You can do it, now, but you can't drag and drop between them.I have been using ConnectWise for a few years now. I believe better multi-monitor support is coming to Anydesk later this year. We keep a few seats of Teamviewer for supporting users, although I know a few IT staff have used Anydesk for remote support. Anydesk is significantly more expensive, but nowhere near Teamviewer's pricing. Splashtop has a cleaner interface, in my opinion (and privacy mode works just fine), and is more affordable. 300 Anydesk users and just 50 Splashtop users. My preference is Splashtop, but you can't argue with the numbers. If you don't have a high speed and stable internet connection it doesn't seem to perform as well. We've got power-users that prefer Splashtop because it has better multi-monitor support, but the compression isn't as good. Walking through an office, you might see monitors turned backwards or with the screen face down on the desk. The so-called "privacy mode" (remote computers screen goes black) is unreliable (though it's often due to graphics drivers and can be fixed). Performance is pretty good with applications like AutoCAD and Revit where screen lag would be a major annoyance. It's not perfect, but it gets the job done. When the pandemic hit, it was one of the options we explored for folks to connect to their high-powered desktop computers from home (either from personal devices or a company owned laptop).
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